Terms and Conditions - Perfect Match BV

Effective date: 27 August 2026
Company: Perfect Match B.V.
These Terms and Conditions (the “Terms”) are a legally binding agreement between you (“you,” “your,” “Customer,” or “Client”) and Perfect Match B.V. (“Perfect Match,” “we,” “us,” or “our”).
Perfect Match B.V. is a private limited liability company registered in the Kingdom of the Netherlands, with its registered address at Elsstraat 31, 2565 KK, Den Haag, The Netherlands.

The Dutch statutory quotations and legal-basis notes in these Terms identify the legal framework governing each section. They are explanatory and form part of the interpretation of these Terms. Applicable mandatory Dutch and European Union law prevails where it cannot lawfully be varied by agreement.

1. Scope

Legal basis: This section operates subject to and in accordance with article 6:231(a) of the Dutch Civil Code, which defines general Terms as “een of meer bedingen die zijn opgesteld teneinde in een aantal overeenkomsten te worden opgenomen.”

These Terms apply to every product and service offered by Perfect Match, including digital products, databases, profile collections, directories, courses, programs, recordings, templates, written materials, audio and video materials, memberships, subscriptions, coaching, consulting, advisory services, live calls, group sessions, one-to-one sessions, introductions, events, and other offerings, whether provided online, offline, live, recorded, in writing, verbally, or through a third-party platform.
These Terms apply to all purchases made through joinperfectmatch.com and its subdomains, and to all related access or delivery through ThriveCart, email, member portals, WhatsApp, SMS, Instagram, Meta, LinkedIn, Leadpages, YouTube, video-conferencing services, payment processors, and any other official Perfect Match sales, delivery, or communication channel.
If a product page, checkout page, order form, or written agreement contains product-specific Terms, those Terms form part of this agreement. If product-specific Terms conflict with these Terms, the product-specific Terms control only for that product and only to the extent of the conflict.

2. Acceptance

Legal basis: This section operates subject to and in accordance with articles 6:233(b) and 6:234 of the Dutch Civil Code. Article 6:233(b) protects the Customer's “redelijke mogelijkheid” to review the Terms before being bound.

Purchase, payment, access, downloading, viewing, use, checkbox acceptance, signature, attendance, or participation constitutes confirmation that:

You have read these Terms;
You understand these Terms;
You accept these Terms in full; and
These Terms are legally binding.

Your acceptance applies to the complete version of the Terms identified by the effective date displayed when you accept them. Perfect Match may retain the accepted Terms version, checkbox record, checkout record, transaction record, timestamp, IP address, device information, access logs, and related electronic records as evidence of acceptance and performance.

Purchase, access, or use constitutes acceptance of these Terms in full.

Purchase, access, or use confirms acceptance of the suspension and termination rules in sections 7 and 12. Opening a payment dispute triggers immediate account-wide suspension. A material breach may result in permanent account-wide suspension where the nature and seriousness of the breach justify that consequence.

Affirmative acceptance at checkout confirms acceptance of the account-wide suspension and termination provisions governing current access, including current access arising from past purchases.

Affirmative acceptance at checkout also confirms that attempting, threatening, filing, or opening a payment dispute immediately suspends all Perfect Match access. The suspension continues until Perfect Match completes its payment and breach review. Perfect Match reserves the right to make the suspension permanent where a material breach justifies termination. If Perfect Match wins, retains, or recovers the payment, Perfect Match may choose to restore some or all access by written reinstatement notice. Restoration is never automatic.

3. Eligibility

Legal basis: This section operates subject to and in accordance with article 3:32(1) of the Dutch Civil Code: “Iedere natuurlijke persoon is bekwaam tot het verrichten van rechtshandelingen, voor zover de wet niet anders bepaalt.”

Eligibility is limited to persons who are at least eighteen (18) years old and have full legal capacity to enter into a binding agreement. Purchase or use constitutes confirmation of eligibility and voluntary participation.

4. Digital products and immediate delivery

Legal basis: This section operates subject to and in accordance with article 7:50ac of the Dutch Civil Code, under which “De handelaar levert de digitale inhoud of de digitale dienst onverwijld na het sluiten van de overeenkomst,” unless the parties agree otherwise.

All Perfect Match products sold as digital products are delivered digitally. No physical product will be shipped.
Access is provided instantly after a successful purchase, normally through an on-screen confirmation, account, member portal, email, download link, login link, or other electronic delivery method.
Delivery is complete when access credentials, a login link, a download link, the digital content, or access to the relevant platform is first made available to the email address or account supplied at checkout. Delivery does not depend on whether you open the email, click the link, create or complete your profile, log in, download the materials, view the content, use the product, request an introduction, complete a course, or achieve any result.
The Customer bears responsibility for:

Providing a correct and accessible email address;
Checking your inbox, spam, junk, promotions, and other filtered folders;
Using the correct login page and credentials;
Maintaining access to your email account and devices; and
Contacting support promptly if you experience a genuine technical access problem.

A technical access issue does not cancel the purchase and does not create a right to a refund. Where reasonably possible, Perfect Match will restore or reissue access only for a Customer whose account and license remain active and in good standing. This technical-support obligation does not apply after suspension or termination.

5. Immediate performance and withdrawal rights

Legal basis: This section operates subject to and in accordance with articles 6:230o and 6:230p(g) of the Dutch Civil Code. For digital content supplied without a tangible medium, article 6:230p(g) applies where performance begins with “uitdrukkelijke voorafgaande toestemming van de consument” and the consumer acknowledges the loss of the withdrawal right.

By completing the purchase of digital content, you expressly request and consent to Perfect Match beginning performance and supplying the digital content immediately, before the end of any otherwise applicable statutory withdrawal or cooling-off period.
You expressly acknowledge and agree that, once delivery or access begins, you lose any statutory right of withdrawal to the extent permitted by applicable law.
Affirmative acceptance through a separate unticked checkbox constitutes an express request for immediate delivery of digital content and acknowledgement that any applicable statutory right of withdrawal ends once delivery or access begins, to the extent permitted by applicable law.
Nothing in these Terms excludes a consumer right or remedy that applicable mandatory law does not permit the parties to exclude.

6. Final sale and statutory remedies

Legal basis: This section operates subject to and in accordance with articles 6:230p, 7:50ai, and 7:50ap of the Dutch Civil Code. Article 7:50ai preserves statutory remedies where digital content fails to conform: “Beantwoordt de afgeleverde digitale inhoud of digitale dienst niet aan de overeenkomst, dan is de consument bevoegd om nakoming te eisen, de prijs te verminderen in evenredigheid met de mate van afwijking van hetgeen is overeengekomen, of de overeenkomst te ontbinden.” Article 7:50ap confirms that “kan van deze titel niet ten nadele van de consument worden afgeweken.”

All sales are final. Perfect Match does not accept refund requests. Perfect Match does not offer voluntary refunds, credits, exchanges, cancellations, or price adjustments.
There are no voluntary refunds. Purchase constitutes acceptance of this condition. Requesting a refund does not create a right to a refund, continued access, reinstatement, support, updates, introductions, or future service.
Suspension or termination of access does not create a right to a refund. If Perfect Match suspends or terminates your access, all amounts previously paid remain non-refundable, except only where a refund is strictly required by applicable mandatory law and cannot lawfully be excluded.
Completion of a purchase confirms the Customer's decision to purchase the product or service and commitment to pay the stated price in full.
No refund, credit, exchange, cancellation, or price adjustment will be provided because of:

Change of mind;
Accidental purchase;
Dissatisfaction;
Failure to read the sales page, checkout page, product description, or these Terms;
Failure to use, access, download, view, or complete the product;
Failure to request or receive an introduction;
Lack of results or a result different from what you hoped for;
Personal, emotional, medical, family, relationship, financial, travel, technical, or scheduling circumstances;
Missed calls, sessions, deadlines, or opportunities;
Partial participation, non-participation, or early termination;
Dissatisfaction with another person, profile, match, introduction, candidate, third party, platform, or outcome;
An alleged duplicate purchase or charge. If Perfect Match's transaction records establish that a payment processor created a genuine duplicate charge for the same single order without a second purchase authorization, correcting only that duplicate processing error is a billing correction, not a refund, waiver, policy exception, or precedent; or
Suspension or termination resulting from your breach of these Terms.

The only exception is where a refund or other remedy is strictly required by applicable mandatory law and cannot lawfully be waived. Any legally required remedy applies only to the specific transaction and circumstances for which it is required. It does not amend this policy, create a voluntary refund policy, or establish a precedent.

7. Payment disputes and chargebacks

Legal basis: Immediate suspension operates subject to and in accordance with article 6:262(1) of the Dutch Civil Code: “Komt een der partijen haar verbintenis niet na, dan is de wederpartij bevoegd de nakoming van haar daartegenover staande verplichtingen op te schorten.” Permanent termination is subject to article 6:265(1), including its proportionality exception for a breach of “geringe betekenis,” and article 6:233(a), which renders an unreasonably onerous standard term voidable.

Opening, attempting, filing, initiating, or threatening a payment dispute, chargeback, reversal, PayPal dispute, card dispute, bank claim, or payment-processor claim triggers immediate account-wide suspension. The dispute constitutes notice that payment is contested and may constitute a material breach, depending on the grounds, accuracy, good faith, and outcome of the claim.

The consequence of opening, attempting, initiating, filing, or threatening a payment dispute is immediate Customer-wide and account-wide suspension. The suspension covers every Perfect Match account, product, service, platform, database, profile collection, course, program, material, community, introduction, update, support channel, and communication channel associated with the Customer.

The suspension applies regardless of which transaction is disputed, when the transaction occurred, which account or payment method was used, or whether other products were purchased in separate transactions.

The suspension expressly includes access arising from purchases made before the disputed transaction and purchases made before the effective date of these Terms, to the maximum extent permitted by applicable law.

Perfect Match reserves the right to suspend or permanently terminate access to any product arising from any past purchase when the Customer breaches these Terms. Payment for a product creates a conditional license to use that product; breach ends or suspends that license as determined by Perfect Match.

The same consequences apply when a dispute, reversal, recall, or claim is initiated by a cardholder, account holder, bank, card issuer, payment processor, representative, agent, family member, or another person acting with the Customer's authority, at the Customer's request, or in connection with the Customer's purchase or payment method.

A statement or conduct that Perfect Match reasonably understands as a threat to reverse, recall, challenge, escalate, or interfere with a valid payment constitutes a threatened payment dispute and may constitute a material breach. A good-faith invocation of a mandatory statutory consumer remedy is assessed under the applicable mandatory law rather than classified automatically as a breach.

Suspension takes effect immediately upon the opening or threatening of a dispute. Advance notice, a warning, a grace period, and an opportunity to cure are excluded to the maximum extent permitted by applicable law.

Review of an alleged billing error or genuine technical delivery failure begins upon receipt of a direct support request through the contact provided on the relevant website or purchase receipt.

Effect of the dispute outcome

Opening, filing, initiating, attempting, or threatening a payment dispute triggers immediate account-wide suspension. Access remains suspended while the dispute or processor review is pending.

If the Customer wins the dispute or any payment is reversed, recalled, or returned to the Customer, account-wide suspension remains in effect while Perfect Match determines whether non-payment or the conduct surrounding the dispute constitutes a material breach. Perfect Match reserves the right to make the suspension permanent where the breach justifies termination under applicable law.

If Perfect Match wins the dispute, retains the payment, recovers the payment, or receives a decision confirming that the payment was valid, Perfect Match may, in its sole discretion and without obligation, restore some or all access. Winning the dispute does not restore access automatically.

If the payment processor rejects, defers, dismisses, closes, declines to investigate, or refuses to open the dispute; if the dispute is out of time; if the Customer withdraws or cancels it; or if no funds are removed from Perfect Match, Perfect Match may restore access, continue suspension while reviewing the breach, or permanently terminate access where a material breach justifies that consequence.

The payment decision and the access decision are separate. A bank, card issuer, PayPal, Stripe, ThriveCart, or another payment processor may decide who keeps the payment. Perfect Match decides whether it will restore access or continue the commercial relationship, to the maximum extent permitted by applicable law.

There is no automatic reinstatement. Access is restored only if Perfect Match sends a new written notice expressly identifying the access being reinstated.

Unless and until Perfect Match sends a new written reinstatement notice, access remains suspended or terminated after a dispute, reversal, investigation, or collection matter ends. Withdrawal, rejection, deferral, dismissal, closure, expiration, or resolution of a dispute does not automatically restore access. Full repayment of reversed amounts, processor fees, administrative costs, collection costs, or other amounts does not automatically restore access. If Perfect Match wins, retains, or recovers the payment, Perfect Match may choose to reinstate specified access but has no obligation to do so. Reinstatement occurs only if Perfect Match voluntarily issues a new written notice expressly stating what access has been reinstated. Silence, payment, processor correspondence, support correspondence, or continued possession of login credentials is not reinstatement.
Perfect Match may submit evidence to banks, card issuers, PayPal, Stripe, ThriveCart, payment processors, insurers, collection providers, courts, and other relevant parties. Evidence may include these Terms, checkout records, consent records, IP and device information, receipts, delivery confirmations, emails, login records, access logs, downloads, page views, course progress, introduction requests, messages, and support history.
Nothing in this section prevents either party from exercising a right that applicable mandatory law does not permit the parties to waive.

8. Payments, failed payments, and payment plans

Legal basis: This section operates subject to and in accordance with article 6:74(1) of the Dutch Civil Code: “Iedere tekortkoming in de nakoming van een verbintenis verplicht de schuldenaar de schade die de schuldeiser daardoor lijdt te vergoeden,” unless the breach is not attributable.

All prices are stated on the relevant sales or checkout page. Submission of payment details authorizes Perfect Match and its payment processors to charge the payment method provided for the full purchase price and any agreed installments, taxes, or fees.
Unless expressly stated otherwise, prices are quoted in United States dollars. Currency-conversion charges, foreign-transaction charges, bank fees, sales taxes, VAT, GST, and other taxes associated with a purchase are borne by the Customer, except to the extent Perfect Match is legally required to collect and remit them. Completed purchases and existing payment plans retain the prices agreed when those transactions were completed.
A payment plan is a commitment to pay the full purchase price in installments. It is not a subscription that may be cancelled at will. Failure to use the product or service does not cancel remaining installments.
If any payment fails, is declined, reversed, recalled, disputed, overdue, or otherwise remains unpaid, Perfect Match may, without notice:

Retry the payment;
Suspend all access;
Terminate all access;
Cancel scheduled services;
Refuse future purchases or services;
Recover outstanding amounts and lawfully recoverable costs; and
Use a collection provider or pursue available legal remedies.

9. Account access and license

Legal basis: This section operates subject to and in accordance with article 6:248(1) of the Dutch Civil Code, under which an agreement has the legal effects agreed by the parties and those arising from “de wet, de gewoonte of de eisen van redelijkheid en billijkheid.”

Unless expressly stated otherwise in writing, purchase of a digital product grants you a limited, conditional, personal, revocable, non-exclusive, non-transferable license to access and use that product for your own private, non-commercial use. Payment does not transfer ownership of the product, platform, database, profiles, content, account, or access system. The license exists only while you comply with these Terms and while Perfect Match has not suspended or terminated it.
Your license automatically ends upon breach, permanent suspension, or termination. Continued possession of a password, login link, downloaded file, cached page, screenshot, recording, email, or device session does not preserve or revive the license.
“Lifetime access” means access for the commercial lifetime of the product while Perfect Match continues to operate and support that product. It does not mean your lifetime, the lifetime of Perfect Match B.V., or perpetual hosting on a specific platform. Perfect Match may replace a platform or delivery method and provide substantially equivalent access elsewhere.
Updates, corrections, improvements, and supplementary materials added to a purchased product may be included at Perfect Match's discretion. A separately named, substantially redesigned, refilmed, expanded, successor, advanced, or replacement product is a separate offering and is not included in an earlier purchase unless Perfect Match expressly states otherwise in writing.
Perfect Match does not guarantee uninterrupted or error-free platform availability. Access may be temporarily unavailable because of maintenance, security work, updates, cyber incidents, internet failures, or third-party hosting, email, payment, software, or platform outages. Temporary interruption does not constitute non-delivery and does not create a right to a refund.
Sharing accounts, passwords, login links, downloads, databases, candidate information, profiles, screenshots, recordings, or materials with another person constitutes a breach and may result in immediate suspension or termination of access.
Creation or use of another account, email address, identity, payment method, device, representative, nominee, intermediary, or third party to purchase, regain, receive, view, or use Perfect Match access after suspension or termination constitutes a separate breach. Perfect Match may close the replacement account immediately without refund and may associate related accounts using transaction, device, identity, email, access, and platform records to the extent permitted by applicable law.

10. Nature of offerings and results

Legal basis: This section operates subject to and in accordance with article 7:50ad(1) of the Dutch Civil Code: “De afgeleverde digitale inhoud of digitale dienst moet aan de overeenkomst beantwoorden.” The absence of a guaranteed personal result does not reduce the statutory conformity obligation.

Perfect Match provides educational products, digital content, databases, profiles, introductions, coaching, consulting, advisory services, and strategic guidance. Unless expressly stated in a written product description, Perfect Match is not a dating agency, matrimonial agency, therapist, medical provider, legal adviser, financial adviser, or guarantor of any third party's identity, conduct, availability, compatibility, interest, or decisions.
Perfect Match does not guarantee any specific result, including a response, conversation, date, relationship, compatibility, engagement, marriage, pregnancy, emotional outcome, business result, financial result, transformation, or timeline.
Profiles, candidates, databases, and availability may change. A person may become unavailable, decline contact, fail to respond, change their preferences, enter a relationship, or be removed. Purchase does not guarantee access to, contact with, acceptance by, or an introduction to any particular person.
All decisions, communications, meetings, conduct, and results remain the Customer's sole responsibility.

11. One-to-one work

Legal basis: This section operates subject to and in accordance with article 7:401 of the Dutch Civil Code: “De opdrachtnemer moet bij zijn werkzaamheden de zorg van een goed opdrachtnemer in acht nemen.”

Where a purchase includes one-to-one work with Malaika Neri or another Perfect Match representative:

One-to-one work begins after full cleared payment unless a written payment plan states otherwise;
Cleared payment is required before work begins;
Payment does not create additional access, urgency, flexibility, exceptions, or changes to agreed boundaries;
Failure to reply to requested communications within forty-eight (48) hours, unless a different timeframe is agreed in writing, may result in cancellation or termination of the relevant service;
Lateness or failure to attend a scheduled call may result in loss of that appointment without rescheduling;
Missed calls are not rescheduled unless Perfect Match agrees otherwise in writing;
Abusive, threatening, deceptive, harassing, or materially disruptive communication may result in immediate suspension or termination of the one-to-one service;
Contact occurs only through agreed channels and at agreed times; and
The work is educational and advisory, not therapy, crisis support, or on-demand emotional support.

12. Suspension and termination

For purposes of these Terms:

“suspension” means temporary or indefinite disabling of access while a payment, security, privacy, conduct, or contractual issue is reviewed or remains unresolved;
“permanent suspension” and “termination” mean that the applicable license and permission to access have ended permanently; and
“account-wide” means every account, product, service, platform, license, and access method associated with the same Customer.

Opening, initiating, filing, attempting, or threatening a payment dispute triggers immediate account-wide suspension under section 7.

Any other suspected breach may result in immediate suspension of the affected access while Perfect Match reviews the nature, seriousness, scope, and consequences of the conduct.

A material breach may result in permanent suspension or termination where the nature and seriousness of the breach justify that consequence. Material breaches include disputed or reversed payment, fraud, impersonation, account sharing, unauthorized distribution, misuse of personal data or candidate information, intellectual-property infringement, circumvention of a suspension, and abusive, threatening, coercive, deceptive, harassing, or materially disruptive conduct.

Account-wide suspension or termination may be applied where the breach creates a payment, security, privacy, confidentiality, identity, platform-integrity, or operational risk extending beyond one product or transaction.

These suspension rights apply to current access arising from purchases made before or after the breach and, to the maximum extent permitted by applicable law, current access arising from purchases made before the effective date of these Terms. This clause governs current and continuing use; it does not rewrite the historical Terms of a completed transaction.

Perfect Match reserves the right to permanently suspend account access after a material breach. Permanent suspension takes effect when Perfect Match sends written electronic notice identifying the suspension or termination decision.

After permanent suspension, access returns only through a later written reinstatement notice issued by Perfect Match. Withdrawal, rejection, deferral, closure, or resolution of a payment dispute does not itself reinstate access. Repayment does not itself reinstate access.

Suspension or termination for breach leaves accrued payment obligations in place. Refund, price-reduction, conformity, withdrawal, and other remedies required by mandatory consumer law remain available to the extent that such law applies.

Legal basis: This section operates subject to and in accordance with articles 6:262 and 6:265 of the Dutch Civil Code. Article 6:262(1) states: “Komt een der partijen haar verbintenis niet na, dan is de wederpartij bevoegd de nakoming van haar daartegenover staande verplichtingen op te schorten.” Article 6:265(1) states that a breach permits termination, “tenzij de tekortkoming, gezien haar bijzondere aard of geringe betekenis, deze ontbinding met haar gevolgen niet rechtvaardigt.”

13. Intellectual property

Legal basis: This section operates subject to and in accordance with article 1 of the Dutch Copyright Act, which identifies copyright as “Het uitsluitend recht van den maker van een werk van letterkunde, wetenschap of kunst,” and article 2 of the Dutch Database Act, under which the database producer holds exclusive extraction and reutilisation rights.

All Perfect Match content and materials—including text, databases, profiles, selections, compilations, research, photographs, graphics, branding, recordings, videos, audio, communications, templates, processes, systems, prompts, frameworks, course materials, and methodologies—are owned by or licensed to Perfect Match and are protected by applicable intellectual-property and database laws in the Kingdom of the Netherlands for any and all worldwide usage.
Copying, recording, reproducing, republishing, uploading, transmitting, distributing, displaying, disclosing, selling, licensing, sublicensing, teaching, adapting, translating, modifying, scraping, extracting, creating derivative works from, commercially exploiting, or making available any Perfect Match content or materials without prior written permission constitutes a breach and terminates the applicable license.

14. AI, scraping, and automated use

Legal basis: This section operates subject to and in accordance with the Dutch Copyright Act, the Dutch Database Act, and article 5(1)(b) of the GDPR, which requires personal data to be collected for “welbepaalde, uitdrukkelijk omschreven en gerechtvaardigde doeleinden.”

The following uses of Perfect Match content, materials, data, communications, voice, image, likeness, profiles, or candidate information constitute a breach:

Artificial-intelligence or machine-learning training;
Prompting or supplying content to generative-AI systems;
Voice cloning, face cloning, avatars, deepfakes, or synthetic media;
Scraping, crawling, harvesting, extraction, indexing, or dataset creation;
Automated decision-making, profiling, or content generation; or
Development, evaluation, or improvement of any model, system, product, or service.

This section survives suspension, termination, and expiry of access.

15. Privacy and third-party information

Legal basis: This section operates subject to and in accordance with articles 5, 6, 13, and 32 of the GDPR. Article 5(1)(a) requires personal data to be processed “rechtmatig, behoorlijk en transparant,” article 6 requires a valid legal basis, article 13 requires information to the data subject, and article 32 requires “een op het risico afgestemd beveiligingsniveau.”

All non-public candidate information, profiles, contact information, photographs, communications, and introduction details are confidential and licensed solely for the personal purpose for which access was provided. Any other use constitutes a breach.
Publishing, sharing, forwarding, screenshotting, storing outside the authorized platform, distributing, investigating, scraping, selling, or otherwise misusing another person's information constitutes a breach. Contacting a candidate outside the authorized introduction process without that person's direct permission also constitutes a breach.
The confidentiality, privacy, non-sharing, non-contact, deletion, and misuse restrictions in these Terms survive suspension, termination, expiry, closure of an account, and the end of the commercial relationship.
Third-party platforms and payment processors operate under their own Terms and privacy policies. Perfect Match is not responsible for the independent acts, omissions, outages, or decisions of those third parties.
Your use of Perfect Match websites, platforms, products, and services is also governed by the privacy policy published on the relevant Perfect Match website. That privacy policy is incorporated into these Terms by reference.

16. Limitation of liability

Legal basis: This section operates subject to and in accordance with articles 6:233 and 6:237(f) of the Dutch Civil Code. Article 6:237(f) addresses a term that “de gebruiker of een derde geheel of ten dele bevrijdt van een wettelijke verplichting tot schadevergoeding.” Mandatory liability remains unaffected.

To the maximum extent permitted by applicable law, Perfect Match is not liable for indirect, incidental, special, punitive, consequential, emotional, reputational, or economic loss; loss of opportunity, income, profit, data, goodwill, or relationships; or the acts, omissions, statements, decisions, availability, identity, or conduct of any Customer, candidate, match, introduction, platform, processor, or other third party.
To the maximum extent permitted by applicable law, Perfect Match's total aggregate liability arising from a product or service is limited to the amount you actually paid Perfect Match for the specific product or service giving rise to the claim.
Nothing in these Terms limits liability that applicable mandatory law does not permit to be limited or excluded.

17. Indemnification

Legal basis: This section operates subject to and in accordance with articles 6:74, 6:98, 6:101, and 6:233 of the Dutch Civil Code. Article 6:98 limits recoverable loss to damage that “in zodanig verband staat met de gebeurtenis waarop de aansprakelijkheid van de schuldenaar berust, dat zij hem ... als een gevolg van deze gebeurtenis kan worden toegerekend.”

To the maximum extent permitted by applicable law, purchase or use creates an obligation to indemnify and hold harmless Perfect Match B.V., its directors, employees, contractors, agents, and representatives from claims, losses, liabilities, damages, costs, and reasonable legal fees arising from breach of these Terms, misuse of a product or service, infringement of another person's rights, unlawful conduct, or interactions with third parties.

18. Governing law and disputes

Legal basis: This section operates subject to and in accordance with article 6 of the Rome I regulation and articles 18 and 19 of the Brussels I bis regulation. Under article 6(2) of Rome I, a choice of law may not cause the consumer to lose “de bescherming welke hij geniet op grond van bepalingen waarvan niet bij overeenkomst kan worden afgeweken.”

These Terms and the relationship between you and Perfect Match are governed by the laws of the Kingdom of the Netherlands.
Subject to any mandatory consumer right to bring proceedings in another competent court, disputes arising from these Terms or a Perfect Match product or service shall be submitted to the competent courts of The Hague (Den Haag), The Netherlands.
Starting court proceedings without first sending Perfect Match written notice describing the dispute, relevant order, facts, and requested remedy, and allowing thirty (30) days for a written response, constitutes failure to follow the agreed pre-action process. This requirement does not apply where mandatory law provides otherwise or urgent relief is legally required.

19. Force majeure

Legal basis: This section operates subject to and in accordance with article 6:75 of the Dutch Civil Code: “Een tekortkoming kan de schuldenaar niet worden toegerekend” where it is not due to fault and is outside the person's responsibility under law, juridical act, or generally accepted standards.

Perfect Match is not liable for a failure, interruption, or delay caused by circumstances beyond its reasonable control, including natural disasters, fire, flood, epidemic, pandemic, war, terrorism, civil unrest, governmental action, changes in law, labor disputes, utility failures, telecommunications or internet failures, cyberattacks, security incidents, or failures of hosting providers, payment processors, software providers, email providers, or other third-party services.
Perfect Match's affected obligations are suspended for the duration of the event. If the event materially prevents continued delivery for more than ninety (90) consecutive days, Perfect Match may discontinue the affected product or service and, where reasonably possible, provide an alternative delivery method or downloadable materials. This section does not exclude any remedy that mandatory law requires.

20. Electronic communications and signatures

Legal basis: This section operates subject to and in accordance with articles 3:15a and 6:227a of the Dutch Civil Code and the eIDAS regulation. Article 6:227a requires, among other conditions, that the agreement is “raadpleegbaar door partijen,” that authenticity is sufficiently guaranteed, and that the parties' identities can be established.

You consent to receive agreements, receipts, notices, disclosures, access instructions, billing communications, and other communications electronically through email, the relevant platform, or another electronic channel you use with Perfect Match.
To the extent permitted by law, electronic communications satisfy any requirement that a communication be in writing. Clicking a checkbox or purchase button, completing payment, or electronically accepting an agreement constitutes your electronic signature and evidence of your agreement.
The Customer bears responsibility for keeping the email address and contact information current.
Any suspension, termination, reinstatement, Terms-update, billing, or legal notice sent to the most recent email address you supplied is deemed sent and effective when dispatched by Perfect Match, whether or not you open, read, acknowledge, answer, filter, archive, delete, or act upon it. A notice is not invalid because it enters spam, junk, promotions, or another filtered folder, or because you failed to update, monitor, or retain access to your email address. If Perfect Match receives a definitive automated notice that delivery failed, Perfect Match may use another electronic contact method associated with you, but is not required to continue attempting delivery after using the contact information you supplied, to the maximum extent permitted by applicable law.

21. Assignment

Legal basis: This section operates subject to and in accordance with article 6:159(1) of the Dutch Civil Code: “een partij bij een overeenkomst kan haar rechtsverhouding tot de wederpartij met medewerking van deze laatste overdragen aan een derde.”

Any assignment, transfer, sublicense, sale, gift, or delegation of a purchase, account, access right, license, or obligation without Perfect Match's prior written consent is void and constitutes a breach.
Perfect Match may assign or transfer these Terms, its rights, or its obligations in connection with a merger, acquisition, corporate reorganization, financing, sale of business or assets, change of control, or transfer to an affiliate or successor, subject to applicable law.

22. Changes to products and Terms

Legal basis: This section operates subject to and in accordance with article 7:50al of the Dutch Civil Code. Where a modification negatively affects access or use beyond a minor degree, “is de consument bevoegd om de overeenkomst kosteloos te ontbinden” within the statutory period.

Perfect Match may update platforms, delivery methods, content, features, candidate availability, schedules, operational processes, and these Terms where the agreement permits the change and applicable law allows it.

Updated Terms govern access, use, conduct, communications, payment disputes, confidentiality, privacy, security, intellectual property, suspension, and termination occurring after the updated Terms become effective and are validly notified or accepted.

The price, delivery status, statutory remedy, and other accrued rights attached to a completed purchase remain unchanged by later Terms. Updated Terms may govern current and continuing use of a hosted platform, database, member area, profile collection, communication channel, or service arising from that earlier purchase.

Current conduct is assessed under the Terms validly applicable when that conduct occurs. Current or continuing access arising from a past purchase may be suspended where a payment dispute is opened or where current conduct creates a payment, security, privacy, confidentiality, identity, intellectual-property, platform-integrity, or operational risk.

Perfect Match reserves the right to permanently suspend current access arising from a past purchase where current conduct constitutes a material breach and the nature and seriousness of that breach justify termination under article 6:265 of the Dutch Civil Code.

Notice of updated Terms may be provided through the relevant website, platform, login process, checkout process, or electronic communication. Continued access after valid notice constitutes acceptance to the extent permitted by applicable law. Where affirmative acceptance is required, access may remain suspended until acceptance is recorded.

Mandatory consumer rights remain in force. Updated Terms cannot remove a mandatory remedy or impose a retroactive contractual obligation that applicable law prohibits.

23. Severability, waiver, and entire agreement

Legal basis: This section operates subject to and in accordance with article 3:41 of the Dutch Civil Code: “Betreft een grond van nietigheid slechts een deel van een rechtshandeling, dan blijft deze voor het overige in stand,” insofar as the remaining part is not inseparably connected with the invalid part.

If any provision is found invalid or unenforceable, it will be enforced to the maximum lawful extent and the remaining provisions will continue in effect.
Failure or delay by Perfect Match in enforcing a provision is not a waiver of that provision or any other right.
These Terms, together with the applicable sales page, checkout page, order form, product-specific Terms, and any signed written agreement, constitute the entire agreement concerning the relevant purchase and replace prior discussions or representations concerning it.
No employee, contractor, support representative, coach, matchmaker, candidate, affiliate, payment processor, or platform may waive, amend, reverse, or make an exception to these Terms or a suspension or termination decision unless the waiver, amendment, reversal, or exception is contained in a written notice expressly authorized by Perfect Match. Courtesy, silence, delay, informal discussion, attempted troubleshooting, receipt of correspondence, acceptance of payment, or an isolated exception does not waive any term, create a precedent, or restore access.

The words “include,” “includes,” and “including” mean “include without limitation.” The singular includes the plural and the plural includes the singular where the context permits. Section labels are for convenience only and have no limiting effect on the meaning or scope of any provision.

All rights and remedies of Perfect Match under these Terms are cumulative. Exercising, delaying, or declining one right or remedy does not prevent Perfect Match from exercising another right or remedy relating to the same or different conduct.

The provisions concerning payment obligations, no refunds, payment disputes, license restrictions, suspension, termination, intellectual property, AI and automated use, confidentiality, privacy, limitation of liability, indemnification, governing law, disputes, electronic evidence, no waiver, and interpretation survive delivery, completion, suspension, termination, account closure, and the end of the commercial relationship.

If these Terms are translated, summarized, reformatted, displayed in part, or made available in another language, the complete English-language version controls to the maximum extent permitted by applicable law.

24. Contact

Legal basis: This section operates subject to and in accordance with article 6:230m(1) of the Dutch Civil Code, which requires clear pre-contract information concerning “de identiteit van de handelaar,” “het geografisch adres waar de handelaar gevestigd is,” and the available contact details.

Questions about access, billing, or these Terms are handled exclusively through the official support contact listed on joinperfectmatch.com or on the purchase receipt.

PERFECT MATCH B.V. TERMS AND CONDITIONS